You can tell a lot about your health by getting blood work at the doctor. And you can tell a lot about how healthy your machine is by having its fluid sampled.

Fluid sampling isn’t just about preventative maintenance - it’s about keeping your equipment running at its peak.

Regular sampling lets you know about tell-tale signs about potential issues down the road.

Provide all required information through S•O•S Services Web

What is S•O•S Services Web?

Put simply, it’s your one-stop-shop for fluid analysis - a way to streamline the process so you get the results and recommendations you need, when you need them.

It is important to update your contact details and provide all the information of the fluids and your machine in order to get the results and recommendations of our experts.

Access to your results online - anywhere, any time
Suspected problems flagged by our experts
Track your analyses in real time
The ability to report any exceptions, saving you hours of management time
An intuitive and easy to use interface
A single place for all your data - no lost paperwork
Access to S•O•S information from VisionLink when Product Link is active on your equipment

Not just for Cat® equipment

Have a machine with fluid you want sampled that isn’t from Cat?

No problem. Our fluid analysis team is available for any brand of equipment or machinery, and we support sampling requirements for several industries such as mining, construction, power generation, and much more. In fact, 25% of all samples we get are from non-Cat equipment.

The Benefits of Using S•O•S Services

With our strong support network and our expanding Cat S·O·SSM Services Standardization (2013, 2016, 2020) as well as ISO 9001 (2015, 2022) certified lab in Pointe-Claire, you can rely on Toromont to provide highly sophisticated fluid sampling results and advice for your equipment.

After Caterpillar, we have the second largest fluid analysis lab in North America, and we process over 7 million samples worldwide every year.

S•O•S Services Web is the easiest way to take advantage of our over 40 years experience in the industry.

The program offers you:

Protection for your investments: We’ll identify problems before they become repairs, leading to more uptime, less maintenance, and great trade-in or resale value
Information you can act on: We don’t just analyze your fluids, we provide expert recommendations on how to keep your machines in peak condition
Fast results: Get the results and recommendations back fast, between 24 hours (for oil) and 72 hours (for coolants) after receipt

How it works

Submitting a clean sample and accurately interpreting the results of your analysis are critical.

S•O•S Service Web makes the process easy.

Step One: Select component

Once you’ve landed on our website, select the component you’d like sampled. You can search with your asset ID number or serial number.

Step Two: Input sample details

The more information you give, the more meaningful the data will be when it comes to interpreting test results.

Step Three: View and print label

Once you’re done, click ‘print.’ You’re all set!

To show the steps in action, we’ve created a tutorial video that walks you through the entire process. You can watch it here:

An ounce of prevention is worth a pound of cure

We believe a small investment in fluid sampling can save you a huge amount in the long run.

That’s why we made it our mission to help you get the complete picture about your fluid data while offering advice on how to leverage it to keep your operations running smoothly.

With S•O•S Services Web, that’s never been easier.